Viewpoint
On the tenth Extremely-Broadband Discussion board (UBBF) 2024, the Autonomous Driving Networks (ADN) Summit was held underneath the theme of “Advancing Towards AN L4: Empowering Superior UBB Operations.” On the discussion board, Yue Wei, President of Huawei’s NCE Optical Community Area, delivered a keynote speech titled “Intelligence Empowers F5.5G Premium All-Optical Community.” Within the speech, he shared how progressive practices of Huawei’s F5.5G premium all-optical community resolution, guided by “Community Conscious Person” and “Person Conscious Community”, is steering carriers in direction of ADN L4 and ushering in a brand new period of experience-driven operations.
Yue Wei, President of Huawei’s NCE Optical Community Area
With the appearance of the “expertise first” period, optical community O&M is evolving in direction of the consumer experience-centric mode. In residence broadband eventualities, O&M continues to be pushed by consumer complaints and depend on a considerable amount of manpower for passive rectification, leading to excessive funding and low satisfaction. For instance, a provincial firm in China wants over 4,500 engineers to handle greater than 16,000 complaints associated to residence broadband companies from 19 million subscribers each day. Regardless of such an enormous funding, the subscriber churn price stays over 10%. Equally, in optical transmission eventualities, potential dangers similar to fiber, cable, and node sharing can’t be proactively recognized, leading to 40% of hassle tickets and a minimum of 4 hours of troubleshooting. It’s arguably inconceivable for any customers to simply accept such lengthy service interruption brought on by the inefficient processing mode.
To deal with these points, Huawei’s premium all-optical community resolution introduces a “twin-turbo” methodology combining “Community Conscious Person” and “Person Conscious Community” to enhance consumer expertise and O&M effectivity. Particularly, “Community consciousness consumer” refers to proactive expertise assurance that helps stop consumer complaints and “Person consciousness community” refers to computerized fault prognosis and environment friendly grievance dealing with. The answer will convey revolutionary worth enchancment to carriers by each premium broadband and premium transmission eventualities.
Worth Leap of Premium Broadband
When it comes to “Community Conscious Person”, the progressive residence broadband Buyer Expertise Index (CEI) mannequin is constructed by leveraging the BLOA algorithm primarily based on huge knowledge throughout three layers and from eight dimensions. It will possibly precisely measure the precise consumer expertise and current the ends in the type of CEI scores. After acquiring international consumer expertise knowledge, the proactive assurance agent can proactively take particular actions and supply focused service advertising and marketing. It identifies low-scoring subscribers and resolves community points earlier than faults are reported, lowering complaints by 60% and laying a stable basis for consumer satisfaction and loyalty.
When it comes to “Person Conscious Community”, the fault prognosis copilot, leveraging international experience, can mechanically resolve greater than 34 widespread faults in an E2E method inside 60 seconds for name facilities, lowering residence visits by 30%. Moreover, the HomeCare app helps frontline engineers question details about greater than 30 fault eventualities with out NOC help, lowering on-site troubleshooting length from 1 hour to 10 minutes. With the help of distant computerized closed-loop and effectivity enchancment of onsite prognosis, the O&M and response effectivity in residence broadband eventualities can be significantly improved.
Effectivity Enhance of Premium Transmission
From the attitude of “Community Conscious Person”, the proactive assurance agent within the transmission area implements proactive consciousness of community and SLA dangers primarily based on digital twin expertise, serving to to precisely show fault places and facilitate fault rectification. Via proactive consciousness, demarcation, finding, and rectification, the agent can cut back hassle tickets by 40% and successfully guarantee consumer SLA.
From the attitude of “Person Conscious Community”, the progressive optical-electrical collaboration algorithm is used to affiliate alarms throughout totally different layers. This allows the system to mechanically mixture greater than 90% of alarms and find the basis causes, attaining “one ticket for one fault”. As well as, the fault prognosis copilot can work with Huawei’s OMD and eOTDR {hardware} to find fiber faults with meter-level precision. With the previous applied sciences, the fault finding length is diminished from 4 hours to fifteen minutes, and the variety of troubleshooting groups required for a single fault is diminished from 3 to 1.
Yue Wei famous that the proactive assurance agent implementing “Community Conscious Person” and the fault prognosis copilot enhancing “Person Conscious Community” are anticipated to additional enhance buyer worth all through the lifecycle of the premium broadband “A-PRIME” and premium transmission “T-AUTO” eventualities. Trying forward, the clever F5.5G premium all-optical community will information carriers in direction of ADN L4, ushering in a brand new period of experience-driven operations.
