Roughly 24,000 staff Prosegur will quickly be given entry to the Telefónica gen AI digital assistant answer
Telefónica introduced that roughly 24,000 staff at multinational safety firm Prosegur will quickly be given entry to its Generative AI (gen AI) digital assistant. The staff, all positioned within the Iberian Peninsula and in Latin America, will have the ability to use the gen AI device to handle their work setting to enhance service and forestall incidents.
Telefónica defined that the gen AI assistant will merely be integrated into its digital office administration answer, Good Office All in One, which Prosegur employees in these areas have already been utilizing for the previous 5 years. In line with the telco, Office All in One delivers the excellent and safe administration of the complete ecosystem of the office.
“Good Office All in One permits Prosegur to supply an answer with unified administration and a standard governance mannequin for its places of work on each side of the Atlantic, an answer that automates its processes, positively impacting 70% of the exercise of the Buyer Service Middle; it reduces service and ready instances, and improves consumer satisfaction,” stated María Muñoz, director of business, providers and retail at Telefónica Spain. “Now we’re going to go a step additional and, due to AI, along with serving to to resolve incidents extra effectively, we will enhance in stopping them.”
In a press release, the telco stated: “Along with growing brokers’ high quality of service, AI will allow them to grow to be extra autonomous and develop professionally, giving them extra capability to carry out new operational capabilities as they’re free of extra repetitive duties to concentrate on these which can be complicated and supply better worth.” It added that the gen AI assistant will even combine with numerous instruments to detect recurring anomalous habits patterns, resembling disk capability issues, gradual start-up and different pc efficiency components, in addition to establish key occasions like electronic mail service failures.
